Cancellation policy

Purchase Options

We offer flexible purchase options to suit your needs:

• Full Payment
  • Customers may choose to make full payment to confirm their order.
  • Priority will be given to fully paid orders.
• Deposit Payment
  • A 50% non-refundable deposit is required to secure your order.
  • The remaining balance will be automatically charged to your card 10 days after the initial payment.

Cancellation Policy

• Deposit Policy
  • All deposits are strictly non-refundable once the order is confirmed.
• Cancellations
  • Once an order is confirmed, cancellations are not allowed due to preparation and material costs.
• Changes to Order
  • Any changes must be requested early and are subject to availability.
• Failed Payment
  • If the remaining balance cannot be successfully charged, Symes reserves the right to cancel the order and the deposit will be forfeited.

Additional Notes

• All orders are confirmed only after payment is received.
• By proceeding with the purchase, customers agree to the automatic payment charge for the remaining balance.
• Symes reserves the right to make minor adjustments due to material or stock availability while maintaining overall quality and value.